Terms of service

📄 STANDARD TERMS AND CONDITIONS OF SALE – Comfort Factory

1. Agreement

By making a purchase through ComfortFactory.in, you agree to be bound by these terms and conditions of sale.

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2. Prices and Payment

All prices are listed in INR and are subject to change without prior notice. Payment must be completed in full before the order is processed.

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3. Shipping

We aim to ship orders within 2–4 business days after payment confirmation. Delivery times may vary depending on your location and courier service. You will receive tracking information once the order is dispatched.

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4. Returns and Refunds

We do not accept returns or exchanges unless the product is:
• Physically damaged, or
• A wrong item is delivered.

To request a return under these conditions:
• You must record a full 360-degree unboxing video while opening the sealed parcel (no cuts or edits).
• The video must clearly show the parcel label, the product, and the issue.
• The video must be submitted within 24 hours of delivery.
• If approved, the return must be initiated within 2 days of receiving the product.

🚚 Return Shipping Charges:
• If the mistake is from our side (wrong or damaged item), we will cover the return shipping fee (Rs. 220).
• If the return is due to customer reasons (wrong size ordered, changed mind, etc.), the customer must bear the two-way shipping cost (Rs. 220).

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5. Product Availability

All products are subject to availability. While we try to keep our stock updated, there may be rare situations where a product becomes unavailable after an order is placed.

In such cases:
• Our team will contact you via phone or email.
• You will be offered a similar alternative product or a full refund.
• We ensure transparency and prompt resolution in such scenarios.

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6. Limitation of Liability

Comfort Factory shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or misuse of our products or services.

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7. Governing Law

These terms are governed by and construed in accordance with the laws of India.

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8. Dispute Resolution

Any dispute will first be addressed through negotiation in good faith. If not resolved, it will be referred to arbitration in accordance with the rules of [Arbitration Body]. The arbitrator’s decision shall be final and binding.

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9. Modification

Comfort Factory reserves the right to modify these terms at any time without prior notice. Changes take effect immediately upon posting.

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10. Contact Information

If you have any questions or concerns, please contact us at:
📧 comfortfactoryclothing@gmail.com
📞 +91 9995322259

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11. Protecting Your Privacy

We prioritize safeguarding your personal data. Your information is used only to fulfill orders and is not shared with third parties except where necessary (like shipping partners). Your data is secure with us.

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By completing your purchase, you acknowledge that you have read, understood, and agreed to these terms and conditions.