Refund policy

RETURN/REFUND POLICY

A.    RETURNS/EXCHANGE

You may place a request for return/exchange in the unlikely event that any product you have received from us is::

·        physically damaged, or

·        a wrong item, or

·        missing.

Customers are required to select the appropriate size at the time of purchase by referring to the size chart provided, as returns or exchanges on the grounds of size mismatch shall not be accepted. Only unused and unwashed products, with all original tags and packaging intact, are eligible for return/exchange.

For return/exchange, it is encouraged that a full 360-degree unboxing video without cuts or edits, depicting the parcel and product clearly while opening the sealed parcel is shared with us. If such video is not available, you will be required to provide clear image(s) or video(s) of the original product via our official email or WhatsApp platforms. These images or videos help us review your claims.

Once the request for return/exchange is placed and approved, we shall arrange for pickup of the original product. For exchange requests, the replacement product shall be dispatched within 5 days from receiving the original product after completing physical verification. In case of a request for return or in case the replacement product(s) is not available, refund shall be initiated after receiving the original product and its physical verification.

Note: Where our courier partners do not service return pickup, we request you to manually ship the original product for return/exchange using India Post after approval from our customer support representative and we shall reimburse the shipping amount up to ₹100/- per order. If reverse pickup is not attempted within 7 days, please contact our support for further help.

B.     STEPS TO FOLLOW WHEN PLACING A RETURN/EXCHANGE REQUEST

·        Step 1: Place the item in the original packet.

·        Step 2: Ensure the item is unused, unwashed and has all original tags intact including the MRP tag/sticker.

·        Step 3: Place request for return/exchange via our official mail or WhatsApp.

C.    REFUND POLICY

We will process the refund once we receive the returned product in its original/ intact condition. Refund shall be made subject to below conditions:

  • In case of single quantity in one order- we will refund the entire order amount.
  • In case of an order with multiple products, if return for a single product is requested, we will refund only the value of the product (selling price).
  • In case of an order with multiple products, if return for the entire order is requested, we will refund the entire order amount.
  • Any discount/offer applied to the original order will be recalculated based on the total value of the products that remain in the order. If the revised order value no longer qualifies for the offer (e.g., free delivery), the additional cost shall be deducted from the refund amount.

Typically, all refunds are processed in about 15 days from the date of receiving the returned product., and if it’s NOT processed in this period, please email us at cf.online@comfortfactory.in, or drop us a message on WhatsApp with your name, phone number and order number.

Refund will be credited automatically to the original payment method once the return is received and approved. Please note that we shall not be responsible for any delays in credit to the cardholder's credit card/ debit card account as that is managed by the cardholder's issuing bank. In case of any delay, it shall be up to the customer to take it up with their respective credit card/ debit card bank.

D.    RETURN SHIPPING CHARGES:

If the Return Shipping is for approved returns/exchange as enumerated above under ‘Return/Exhchange’, the entire Return Shipping Costs shall be borne by us. The Return Shipping Costs in all other cases are to be borne by you.

E.     PRODUCT AVAILABILITY

All products are subject to availability. While we try to keep our stock updated, there may be rare situations where a product becomes unavailable after an order is placed.

In such cases:

·        Our team will contact you via phone call or email.

·        You will be offered a similar alternative product or a full refund.

·        We ensure transparency and prompt resolution in such scenarios.

F.     SUPPORT HOURS & RESPONSE TIME

Our office operates from 10:00 AM - 6:00PM , Monday to Saturday.

Please contact us by WhatsApp or by Mail cf.online@comfortfactory.in, our customer support representative will respond to you.

We strive to offer a fair and quick return/exchange to ensure customer satisfaction. However, we reserve the right to suspend/block accounts that are found to be abusing our return/exchange process.

We appreciate your patience and understanding in resolving your queries smoothly.